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Our FAQ page at A American Custom Flooring serves as a valuable resource for anyone seeking answers to frequently asked custom flooring questions. Whether you’re considering hardwood floors, luxury vinyl plank (LVP) flooring, or other options, our FAQ section covers a wide range of topics. Additionally, we strive to provide transparent and comprehensive information, empowering you to make informed decisions about your flooring needs.

If you can’t find the answer to your custom flooring questions, do not hesitate to contact us! Our knowledgeable team is always available to provide personalized assistance and address any additional concerns you may have. Moreover, at A American Custom Flooring, we are dedicated to delivering exceptional customer service and guiding you towards the perfect flooring solution for your space.

Visiting our showroom in person offers a hands-on experience that surpasses online browsing. You can see and feel the actual flooring products, making informed decisions based on texture, color, and quality. Our knowledgeable staff provides personalized guidance, helping you navigate our collection and find the perfect flooring solution. Additionally, our showroom features samples and demonstrations that showcase the durability and unique features of our products, enhancing your understanding of the materials.

Choosing unfinished hardwood floors offers several advantages. In addition to the customization options that allow you to select the stain color and finish that matches your style, unfinished hardwood provides seamless integration with existing hardwood floors. It can be sanded and refinished multiple times, allowing you to refresh the surface and address any wear and tear without having to replace the entire floor. Furthermore, unfinished hardwood floors typically have thicker wear layers, providing enhanced durability and resistance to daily wear, scratches, and dents.

At A American Custom Flooring, we take pride in offering a large variety of unfinished hardwood flooring options. Our extensive selection ensures that you can find the perfect match for your style and preferences. From different wood species to various finishes and grades, we provide a diverse range of choices to suit your specific needs. Our experienced team can guide you through the selection process, helping you find the ideal unfinished hardwood flooring that will elevate the beauty and functionality of your space.

Prefinished hardwood floors offer convenience and a consistent appearance. They come already finished from the factory, with controlled application of stain and protective coating for a flawless look. These floors are highly durable, designed to withstand heavy foot traffic, and often come with manufacturer warranties. With easy maintenance, including regular sweeping and occasional damp mopping, they are resistant to stains and spills.

At A American Custom Flooring, Inc., we offer a wide selection of prefinished hardwood flooring options from popular brands like Barlinek, Kahrs, and more. These brands are known for exceptional quality, innovation, and stunning design options. Our experienced team is dedicated to helping you choose the perfect prefinished hardwood flooring option that provides lasting durability and timeless elegance, elevating the beauty and value of your space.

Luxury Vinyl Plank (LVP) flooring offers versatility, aesthetics, and the ability to mimic natural materials. It is highly durable, water-resistant, comfortable underfoot, and provides noise reduction. LVP is also easy to maintain and more affordable than some other flooring options, making it a practical and cost-effective choice for both residential and commercial spaces.

At A American Custom Flooring, we offer a wide selection of luxury vinyl planks to cater to your unique preferences. You can explore our diverse range of styles and designs online or visit one of our showroom locations. Our knowledgeable team is available to assist you in finding the perfect LVP flooring that suits your style, budget, and specific needs. Experience the versatility and durability of luxury vinyl plank flooring at A American Custom Flooring.

For all returns please contact Adin Baban for approval at 847-324-7232 or by email at adinb@aamericanflooring.com. We will accept returns 30 days from the time that your order was delivered to you. A 20% restocking fee will be added to all returned orders. No returns are allowed on special orders, closeouts, liquids and openned or used material. Customer is responsible for all shipping costs that include the return shipping cost as well as the original shipping cost.

All orders that are refused upon delivery sent back with out damage are subject to standard return policy, if product is refused or labeled damaged by customer and is found to have no defects, shipping charges will not be refunded – this applies to UPS and Freight Carriers.

All damaged goods must be reported to aamericanflooring.com no later then the next day upon receiving your order. If not reported, you will not receive a credit on shipping. All damage claims must be accompanied by photos of damaged box/pallet and or goods in the box/pallet. If we are at fault by sending damaged products, the shipping cost will be credited and AAmerican is subject to return shipping costs. Please allow 7-10 days to process damage claims as we need to work with UPS or Freight carriers to resolve the claim. After the claim has been accepted and processed you will be credited with in 3-4 buisness days.

To return an approved item to us, simply send the materials you would like to return along with a copy of your receipt to:

A-American Custom Flooring
7777 N Caldwell AveNiles, IL 60714
Tel : (847) 324-7232
Fax : (847) 324-7279

Returns after 30 days or returns without a receipt will not be processed.

We accept Visa, MasterCard, and Discover as forms of payment for all transactions.

Our Shipping Policy can be viewed in full on our Ecommerce site.

Most orders will ship by UPS ground or by freight.

In most cases, no. Orders submitted via the Internet are transmitted to us immediately and reviewed throughout the day.

We do not offer international shipping. Our sales and shipping are only available in the United States.

An automated email is sent from UPS with a link to the tracking page specific to your order.

A shipping confirmation will be emailed to you containing the method of shipment and the tracking number for your shipment.

Contact Our Sales Team

Discover top-quality flooring options at A-American Custom Flooring, Inc. in Chicago. With our extensive selection and exceptional services, we are your premier choice for exquisite flooring. Speak to our knowledgeable associates to benefit from their expertise on custom flooring questions or visit our showrooms. Experience the A-American Custom Flooring difference today.

Niles Showroom

7777 N Caldwell Ave
Niles, IL 60714

Store Hours
Monday-Friday: 7AM-7PM
Saturday: 7AM-5PM
Sunday: Closed
Phone: 847.966.0500

Chicago Showroom

3221 W Irving Park Rd.
Chicago, IL 60618

Store Hours
Monday-Friday: 7AM-5PM
Saturday: 7AM-3PM
Sunday: Closed
Phone: 773.588.6200

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